Attitude Is Everything...........

With a positive attitude, what can you accomplish?

I just got off the phone with one of my customers, I have never met this woman but she really got to me this afternoon. I had been complaining for two days that my website was not working, email system was down, etc. Nothing worse than technical difficulties right? Wrong!

Seems that she placed an order online 1/5/2009 - however I never received payment for the order. I sent a nice email asking if she wanted to complete the order, or if she had problems with my site. She kindly emailed back - that she thought $16.00 was too much money for shipping. Absolutely!! I agree with her, I shot her back an email letting her know if she still wanted the product I would work with her, since my website calculated incorrectly. She promptly called me, I asked how she was and she said better now that I offered her this opportunity. She has just been diagnosed with colon cancer, has already lost both breasts due to cancer. Yet; this woman was the most upbeat person (via telephone). I told her I thought so and she said, "Its only cancer!" I have been through this before, this is my third time. So instead of dwell on it; she has been shopping non stop on the internet. She laughed about it and said, this is nothing! With a great attitude I can overcome anything.

WOW!!! I always thought I was a positive person but.... after spending all of 5 minutes on the phone with this woman, I realized I can do more. Amazing what we can learn from total strangers when given an opportunity.

Until next time,
Cindy